Your clinic is winning. You should see what it is missing.
Your team did nothing wrong. The systems around your clinical excellence were never built to catch what is slipping through. None of it shows up on the report you read every month. We built the system that measures what does.
One engine, three jobs, every patient touchpoint connected.
CortexHQ is the intelligence layer that sits across every patient touchpoint in your clinic. It measures what your reports do not show, recovers what your clinic is leaking, and tells you exactly what to do next, every month, against your own data.
Every patient touchpoint, captured.
Phone calls. Web forms. After-hours inquiries. The patient who tested two years ago. Every interaction is tracked, scored, and tied back to revenue.
- Inbound call intelligence
- Form response tracking
- Database segmentation
- Source attribution
The system runs while you do clinical work.
Missed calls trigger automated recovery. Forms get answered in 90 seconds. Dormant patients get warm outreach at the right moment, without your team having to remember.
- After-hours call recovery
- Lifecycle reactivation
- No-show recovery
- Review velocity engine
One conversation. Five numbers. Every month.
You get one Intelligence Briefing per month with the five KPIs that govern your clinic's revenue ceiling. Not a dashboard you have to interpret. A diagnostician walking you through what the data says.
- Year-over-year growth
- Patient lifetime value
- Revenue per clinic hour
- Front desk capture rate
- Revenue leakage
I built CortexHQ because I got tired of watching good clinics lose patients they did not know they had.
Todd Dean
If you are reading this, you already know what runs your clinic. The care is excellent. The team is busy. The reputation is strong. And somewhere, quietly, patients are still slipping through.
Here is what I know after twelve years in this industry. Most clinics are losing patients they do not know they have. Twenty-two percent of inbound calls go unanswered. Forty-one percent of forms get no response within 48 hours. Forty-five percent of every patient in your database has not heard from you in years. And nobody can tell you what that is costing.
The tools to fix this exist. Phone systems exist. CRMs exist. Reputation platforms exist. EMRs exist. They just do not talk to each other. So the gaps between them are exactly where your patients disappear.
I built CortexHQ to fix that. One intelligence layer. Twenty-eight components working in concert. One Intelligence Briefing every month that tells you what is working, what is leaking, and what to do next. Built only for hearing healthcare. Operated by people who have spent years in this industry, not generalists who treat audiology like a niche.
If something on this page sounds like your clinic, the diagnostic call is thirty minutes. I will ask you five questions. Some you will know the answers to. Some you will not. The ones you cannot answer are the conversation worth having.
Three gaps. Every clinic. Every time.
Across 121 independent hearing practices we have measured, the same three gaps appear in every single one. The size varies. The pattern does not. These are not isolated problems. They are structural blind spots in how clinics are tooled.
Patients who called and never reached you.
One in five inbound calls arrives during open hours and goes to voicemail. Eighty-five percent of those callers never try again. They call the next clinic on the list. Your front desk did nothing wrong. The system was not built to catch this.
Forms that sat until the moment passed.
Forty-one percent of web forms receive no response within 48 hours. Conversion on a form answered in five minutes is twenty-one times higher than one answered after thirty. The highest-intent patients are also the ones most easily lost to latency.
Thousands of patients, warm, untouched.
Almost half of every patient in a typical clinic database has been tested, fitted, or completed warranty and has not been reached in any structured way since. The relationship is warm. The reactivation has never run. That is six and seven figures of recoverable revenue, sitting quietly.
They thought the clinic was performing well. The diagnostic said otherwise.
A family-run independent hearing clinic. Decades of patient care. Strong reputation. Schedule stayed full. They wanted an outside read before opening a second location.
What their reports showed: steady bookings, consistent inquiries, a schedule that stayed full. What those reports did not show: 22 percent of inbound calls reaching voicemail during open hours, $600K sitting in a database nobody had reactivated, and a form-response time averaging fourteen hours.
Three months in. Database segmented and reactivated. Call recovery live. Form response under 90 seconds. The owner no longer needed to ask whether to open a second location. The conversation became which gap to close first in the clinic they already had.
Your clinic. Your ceiling.
CortexHQ is built only for independent audiology and hearing healthcare. We do not work with general medical practices, dental groups, or vet clinics. We know your industry, your software, and your patients because we have spent twelve years inside it.
The single-location owner who built something exceptional.
You know there is a gap between the care you deliver and the experience patients have at every other touchpoint. You have not had the infrastructure, or the spare evening, to close it.
See how it works for you →
The operator running two to twenty locations.
Eight locations running well is not the same as eight locations running at their ceiling. Performance variance between sites is the silent drag on everything you are building.
See how it works for you →The CXO of a regional, national or international network.
Operational consistency across locations is the foundation of enterprise value. The infrastructure you install now either grows with the network or fights it.
See how it works for you →What clinic owners ask before they book.
Is this another marketing agency?
No. We are not an agency, and we will not act like one. Agencies sell campaigns and report on clicks. CortexHQ is the intelligence layer across your entire patient journey, measured against revenue, not impressions. Patient acquisition is one component of twenty-eight in the platform.
How is this different from the platforms we already pay for?
Most clinics pay for five to nine disconnected tools. A phone system here. A CRM there. A reputation platform somewhere else. Each one solves a piece of the problem in isolation. The gaps between them are where your patients disappear. CortexHQ is the operating layer that connects all of them and ties every interaction back to revenue.
What does it cost?
Membership is by application. Investment is tiered by practice size. We will tell you the number on the diagnostic call once we understand whether your clinic is a fit. We do not chase clinics that cannot make the math work, and we do not take on clinics that are not ready to act on the data.
How much work does this add to my plate?
Almost none. The CortexHQ team builds the infrastructure, runs the system, and delivers your monthly Intelligence Briefing. Your job is to do clinical work and to make decisions when the data tells you to. Our job is everything else.
How long until I see results?
Day 14 is your Baseline Briefing. That replaces every assumption on this page with a measurement from your own data. Most clinics see measurable revenue recovery in the first 90 days, often inside the first 30 days from missed-call recovery alone.
Will this work for my practice management system?
If you are using Sycle, Blueprint, Auditdata Manage, or any other major hearing-specific PMS, yes. We have integrations or workarounds for all of them. We will confirm specifics on your diagnostic call.
What's your number?
Thirty minutes. Five questions. We pull the math on your specific clinic against the same framework we have used across 121 practices. By the end, both of us will know whether CortexHQ is the right fit for where you are right now. No deck. No pitch. No follow-up sequence chasing you.
Book your diagnostic call →